Priority: Urgent
Current State: Closed
Released In: n/a
Target Release: n/a
Applies To: Web Site
Component:
Branches:
We are still doing a lousy job in providing help to our users. Because users are not helped by a breadth first search.
Now they are asked/forced to look at:
- Release issues
- Documentation
- Additional documentation
- FAQs
- Support questions
It would be more useful if a user with some quesion on, say, installation, gets an overview of all Installation information in one topic. That topic lists the various sources by kind, or perhaps by date.
The support question categorization might be useful:
- This website
- Installation of Foswiki
- Installation of extension
- Upgrading from TWiki to Foswiki
- Registration
- Authentication or Authorisation
- Documentation
- Issue in browser
- Missing functionality
- Topic Markup Language and applications
Proposal of entry points
To be put on the Support homepage:
Latest release (Foswiki 1.0)
- Known issues
- Documentation
Setup
- Installation
- Upgrading
- Web server
- Operating system
- Localization
Usage
- Registration
- Authentication or Authorisation
- Browser issues
- Search
- Extensions
- Performance
- Security
- This website
--
ArthurClemens - 21 Jan 2009
First step:
Support.SupportQuestions now shows questions listed by subject.
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ArthurClemens - 27 Jan 2009
Nice effort. Thumbs up!
--
CarloSchulz - 27 Jan 2009