You are here: Foswiki>Tasks Web>Item831 (27 Dec 2011, ArthurClemens)Edit Attach

Item831: Create a better Support web by summarizing information per subject

pencil
Priority: Urgent
Current State: Closed
Released In: n/a
Target Release: n/a
Applies To: Web Site
Component:
Branches:
Reported By: ArthurClemens
Waiting For:
Last Change By: ArthurClemens
We are still doing a lousy job in providing help to our users. Because users are not helped by a breadth first search.

Now they are asked/forced to look at:
  1. Release issues
  2. Documentation
  3. Additional documentation
  4. FAQs
  5. Support questions

It would be more useful if a user with some quesion on, say, installation, gets an overview of all Installation information in one topic. That topic lists the various sources by kind, or perhaps by date.

The support question categorization might be useful:
  • This website
  • Installation of Foswiki
  • Installation of extension
  • Upgrading from TWiki to Foswiki
  • Registration
  • Authentication or Authorisation
  • Documentation
  • Issue in browser
  • Missing functionality
  • Topic Markup Language and applications

Proposal of entry points

To be put on the Support homepage:

Latest release (Foswiki 1.0)
  • Known issues
  • Documentation

Setup
  • Installation
  • Upgrading
  • Web server
  • Operating system
  • Localization

Usage
  • Registration
  • Authentication or Authorisation
  • Browser issues
  • Search
  • Extensions
  • Performance
  • Security
  • This website

-- ArthurClemens - 21 Jan 2009

First step: Support.SupportQuestions now shows questions listed by subject.

-- ArthurClemens - 27 Jan 2009

Nice effort. Thumbs up!

-- CarloSchulz - 27 Jan 2009

ItemTemplate edit

Summary Create a better Support web by summarizing information per subject
ReportedBy ArthurClemens
Codebase
SVN Range Foswiki-1.0.0, Thu, 08 Jan 2009, build 1878
AppliesTo Web Site
Component
Priority Urgent
CurrentState Closed
WaitingFor
Checkins
TargetRelease n/a
ReleasedIn n/a
CheckinsOnBranches
trunkCheckins
Release01x01Checkins
Topic revision: r5 - 27 Dec 2011, ArthurClemens
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